Although it is good to listen to the self-service options when you call 180, especially when your question has to do with "how to change your preferred language," "activation of data bundles and tariff plans" or "account recharge," it is better to speak to a customer care representative in order to avoid any problem.
And it is important you do this in a few seconds. To speak to a customer care representative in a few seconds whenever you call MTN's helpline, endeavour to follow the steps below:
Dial 180. Wait for 2 seconds after the call has connected.
Press 9. Wait for 2 seconds.
Press 6. Wait for 2 seconds.
Press 0, and your call is transferred to a customer care representative.
Press 6. Wait for 2 seconds.
Press 0, and your call is transferred to a customer care representative.