We call MTN's customer care helpline, 180, for three main reasons: complaint, inquiry and request. Except you are yet to experience it, you need no one to tell you how annoying it can be when MTN, instead of transferring your call to a customer care representative, fills your ears with its adverts and self-service options and keeps you entertained for over 30 minutes whenever you call 180 for either of these reasons. It is frustrating because you are sometimes (if not often) forced to end the call without achieving your aim.
Although it is good to
listen to the self-service options when you call 180, especially when your
question has to do with "how to change your preferred language," "activation of data bundles and tariff plans" or "account
recharge," it is better to speak to a customer care representative in
order to avoid any problem. And it is important you do this in a few seconds. To
speak to a customer care representative in a few seconds whenever you call
MTN's helpline, endeavour to follow the steps below:
- Dial 180. Wait for 2 seconds after the call has connected.
- Press 9. Wait for 2 seconds.
- Press 6. Wait for 2 seconds.
- Press 0, and your call is transferred to a customer care representative.
