MTN Nigeria: How to Speak to a Customer Care Representative in Few Seconds

Tamuno Reuben Posted by
January 22, 2019
MTN Nigeria: How to Speak to a Customer Care Representative in Few Seconds
We call MTN's customer care helpline, 180, for three main reasons: complaint, inquiry and request. Except you are yet to experience it, you need no one to tell you how annoying it can be when MTN, instead of transferring your call to a customer care representative, fills your ears with its adverts and self-service options and keeps you entertained for over 30 minutes whenever you call 180 for either of these reasons. It is frustrating because you are sometimes (if not often) forced to end the call without achieving your aim.


Although it is good to listen to the self-service options when you call 180, especially when your question has to do with "how to change your preferred language," "activation of data bundles and tariff plans" or "account recharge," it is better to speak to a customer care representative in order to avoid any problem. And it is important you do this in few seconds. To speak to a customer care representative in few seconds whenever you call MTN's helpline, endeavour to follow the steps below:

1. Dial 180. Wait for 2 seconds after the call has connected.

2. Press 9. Wait for 2 seconds.

3. Press 6. Wait for 2 seconds.

4. Press 0, and your call is transferred to a customer care representative.
  1. It's not working
    I can't get to talk to you guys

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  2. mtn na. this your 180 is frustrating o, how can i log my complain

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  3. I cant use my bonus for calls

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  4. I live around amaechi school road,before wazobia station the road is by your right, ask of amaechi school obiriikweeri road rumosi port Harcourt, we are suffering of Mtn network, please come and mantle your mtn mask in that area,we can't make calls freely, browsing very slow, secondly we can't make Video calls. Please I need your prompt action to this request thanks

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  5. Please it's not going through

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  6. I bought 2 mtn prepaid airtime ref of 1 of the airtime is 6011515569 and other is 6011281096

    ReplyDelete
  7. Is MTN sim on sale?
    If yes what are d necessary things to bring along

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  8. Good evening
    Am having issue with my mtn whenever i call I don’t hear what people says and same here i can’t hear them either it’s been going on for 2days now

    ReplyDelete